Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Demare Tyson

March 14, 2023

5  out of  5 rating by Demare Tyson
"Lori and Kelly are the best! They are so nice and kind.If I ever needed anything they make sure its taken care of right away. And there is such an home feel with Lori’s office. They know you by name and treat you like family!! I’ve been with Lori State Farm office for 7 years now."

Jake Walker

February 17, 2023

5  out of  5 rating by Jake Walker
"Excellent service and professionalism. Highly recommended!!!"

Chawn Wright

February 10, 2023

5  out of  5 rating by Chawn Wright
"I have been with State Farm working with the Lori Henry Office for two decades. The office staff provide great customer service. I have to give a special shout out to staff member Jen Brooks who I adore. She provides that extra layer of customer service when a customer like myself have a demanding job and I tend to place my personal affairs on the back burner. Jen follows through when I do not keep my word and for this I am grateful. She meets you at your human level and goes beyond and out of her way to provide that extra layer of customer service and will not hesitate to explain the defining terms of a policy two or three times if needed. This type of follow through makes me want to do business as this builds trust. Jen is an absolute keeper in my book. Heartfelt customer service."

Carol R.

February 5, 2023

5  out of  5 rating by Carol R.
"I had received extremely poor service from my previous State Farm agent. I decided to switch my State Farm business to her. I called the office. Rosie told me how to make the switch. Within days I had a policy review with Lori. She had recommendations for which policy provisions I should keep, which I should add, and even which I no longer needed. The minor adjustments we made to my existing policies added only a few dollars to the premium but added substantial benefits. During her review she found that the system had not updated the age of one of my children and our premiums had been overstated for several years. Within days I had a refund check! Lori and her team are extremely knowledgeable about their products and were sensitive to my situation and my needs. They are responsive and always available. And they are so easy to work with. I highly recommend Lori Henry's State Farm Agency!"

Mitchell Tabas

February 4, 2023

5  out of  5 rating by Mitchell Tabas
"Excellent advice and service from Emily. Thank you."

Skoop DeVille

January 31, 2023

5  out of  5 rating by Skoop DeVille
"Jennifer has been excellent when it comes to explaining my coverages and making changes to my policy"

Kenneth Shackman

January 31, 2023

5  out of  5 rating by Kenneth Shackman
"In the fall of 2022, I had a minor flood in my basement. After contacting Lori's staff about making a claim, I was put in contact with the State Farm Claims Department and assigned a claim number. The mitigation part of the claim went very smoothly with the Claims Dept. However, the repair part did not. Over a four month period, I had a total of four Claims Dept. staffers assigned to my claim. The last three were impossible to reach. I would leave messages multiple times day after day that were not responded to, even though the answering message said that I would be contacted within 24 hours. In desperation, I contacted Lori Henry's staff when all of the work in my house had been completed for months. My problem was assigned to Rosie, Office Representative. She immediately took action by contacting the current Claims Dept. staffer and discussed the problem I was having. Almost immediately, I was contacted by the staffer. Within a few days, I received my final payment. During the entire time that Rosie worked on my claim, she kept me updated on progress being made or checking to see if I was being contacted by the Claims Dept. You can only image how thankful I am about Rosie's help. I should point out that during the short period that Rosie helped me, she was always very professional and polite."

Nyesha Saunders

January 20, 2023

5  out of  5 rating by Nyesha Saunders
"Rob was very helpful and informative during my recent purchase of auto insurance. He explained all the coverage options available to me and discounts to get the best rate . Overall great experience. Glade to be apart of this office with State Farm"

John Dimino

January 19, 2023

5  out of  5 rating by John Dimino

Colleen DeLeo

January 19, 2023

5  out of  5 rating by Colleen DeLeo
"Working with Lori and her team At State Farm has been so incredibly easy! Lori is always willing to sit down and go over all our policies in detail… this was especially important when our teenager was able to drive . We have sent numerous family members over to Lori’s agency and they have all thanked us for the recommendation"

Jimi Tkacs

January 12, 2023

5  out of  5 rating by Jimi Tkacs
"Lori, is AMAZING! Not just as an agent who gets this done and at the best price, and value, but as a person who actually cares about your Situation either, accident, injury, or needed quote, but as a friendly person who cares. I highly recommend Her and her People. Thanks for everything Lori! Keep up the amazing work. Jimi Tkacs"

Andrew Starks

December 14, 2022

5  out of  5 rating by Andrew Starks
"Exemplary customer service and knowledgeable and professional,Lori Henry’s staff are excellent, my personal experience with Jennifer Brooks was outstanding !! 5 star"

Kimberly Brock

December 3, 2022

5  out of  5 rating by Kimberly Brock
"Excellent experience, highly reccomend"

Joshua A.

November 30, 2022

5  out of  5 rating by Joshua A.
"I spoke with Robin Revels and he was beyond professional and extremely helpful. He's just all-around a great person to deal with and really made my day. I called for help and he was very sympathetic to my situation and handled it in the most professional manner possible. I have never had State Farm before but after the service that he has given me it makes me never want to deal with anyone else. I would recommend him 100 times over... It really meant so much to me today the way he has helped me and got me back on track. Robin, I commend you and really think that all salesmen can learn something from you and the way you treated me recently. Just wanted to update my review with more compliments to Robin since he called today. After he switched me from Nationwide to Statefarm a few months ago, he has followed up with me to make sure I am satisfied with my policies multiple times. He's always a joy to chat with and makes sure Im getting the best bang for my buck!"

Akaff Diam

November 29, 2022

5  out of  5 rating by Akaff Diam
"Recently, I transferred my auto policies from another state. I want to acknowledge Emily Gouda for her wonderful professional help. Again the overall experience was remarkable and I would highly recommend Lori Henry state farm agent for auto and other insurance needs. (10/10) I have a great experience working with Steven Kim regarding my auto and renter insurance. I really find him a great professional to work with. My insurance transitioned smoothly. I recommend State Farm, especially Agent Steven Kim and rate my experience working with him excellent ( 10 out of 10)"

N. Stetser

November 4, 2022

5  out of  5 rating by N. Stetser
"Lori is an incredible agent. Her knowledge, professionalism, and service make her an exceptional person to work with when it comes to all that her business offers."

Danielle Laird

October 20, 2022

5  out of  5 rating by Danielle Laird
"Emily was an absolute pleasure to work with. She was personable and knew so much about her brand. What I needed, she was able to get done quickly and efficiently. I highly recommend Emily for all insurance needs. The best!"


September 23, 2022

4  out of  5 rating by S W
"Been with this agent office for over 5 years. Good customer service provided, effectively and efficiently."

Tahir West

September 2, 2022

5  out of  5 rating by Tahir West
"I was very pleased with the service I received from Robin . He went above and beyond to deliver the concierge type service that I didn’t have to ask for , rather it appears to be the norm in that office . I would highly recommend him to all my friends and family."

Brenna Turner

August 30, 2022

5  out of  5 rating by Brenna Turner
"I needed to get off my parents’ car insurance and start my own policy but didn’t know where to start. Fortunately, I connected with Robin Revels. Robin’s knowledge, honesty, and assistance were unparalleled. He spent hours thoroughly explaining my coverage options and was transparent in his reasons for his recommendations. I spent a few weeks comparing State Farm with other car insurance companies; although some companies came close in matching the price, no one could match Robin’s service. He is a genuinely nice person who tries to customize your policy as much as possible to suit your needs and save you money. I recommend anyone, but especially new-time car insurance holders, reach out to Robin if you're looking for a new policy."

Sun C

August 18, 2022

5  out of  5 rating by Sun C
"Emily was very helpful during my recent purchase of auto insurance. She explained all the coverage options available and suggested what would work best based on my lifestyle. This made it easy for me to make a quick informed decision. She was also extremely friendly and more than happy to answer all of my questions. I was buying a car that day and needed policy information with a quick turnaround. Emily was very flexible and made sure I had the information I needed under a time crunch. She was also quick to follow up to any of my emails or phone calls. I’m happy I could rely on her during a stressful car purchasing process. I would highly recommend working with Emily and the rest of the Lori Henry team."


July 29, 2022

5  out of  5 rating by Bob
"My family and I have been working with the agents at Lori Pellegrini Henry's State Farm agency for decades and they have been nothing short of stellar for every indication I have needed. Fast, thorough service, easily accessible experts, organized, warm and friendly. I want to give a special shout out to Jennifer Brooks, who is relatively new to the group. Jenn was easy to talk with, funny, helpful and clear. An excellent business!"

Al Martin

July 18, 2022

4  out of  5 rating by Al Martin
"My family have been long time customers of Lori's agency. Her and her staff have always been very helpful, courteous and efficient. Thank you so much. -A.M."

Mary Black

June 30, 2022

5  out of  5 rating by Mary Black
"Great customer service! Would recommend anyone. Very helpful when asked about my policy what I can get and how I can save. State Farm is better then Geico if you ask me. I had them year ago so happy I went over to State Farm."

Jennifer Rote

June 30, 2022

5  out of  5 rating by Jennifer Rote
"Lori has been my agent since I started driving. After auto, she helped me with renters insurance, then home owners. Over the years, she’s helped me with some financial planning and life insurance policies on top of the auto coverage. Her office staff are friendly and knowledgeable and always easy to deal with. I’d highly recommend Lori as an agent for any of your insurance needs."